Versa Lite shows "Data not cleared"

[Nakasagu]

The watch doesn't work, stays in "Data not cleared Sync & try again" 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @Nakasagu, it's nice to see you again on the Community Forums. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite  again.
• If there is no connection, restart your Versa Lite .

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues with your watch's touch screen after pairing it again, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps.