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Versa Lite shows "Data not cleared sync and try again"

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My Versa has this on the screen " Data not cleared sync and try again" with a red X above it. I have tried to reset it, no luck.  I have unpaired my phone at this time. How do I fix this?

 

 

Moderator edit: subject for clarity 

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Hi @SunsetRunner As you have unpaired your phone there is nothing you can do at your end. You will need to contact Customer support  

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Helen | Western Australia

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