Versa Lite - skin discolored

[Tyria123]

Has anyone experience skin discoloration. I purchased Versa in March 2020, synced it with my IPhone 11 and it turned my skin a different color so I cleaned it and put it back on. Then I wore my it for about 4 days straight when I took it off my skin was discolored ( like it was burned, no pain, scale/ dry skin feeling) I called the 800 # the representative took the information said someone would call me back. No one ever called instead I received an email telling how to care for the watch. I expected a little more feed back than that. 

Moderator edit: subject for clarity

[Odyssey13]

Hi @Tyria123  which band did you get? Could be the particular band might be the problem. I know from wearing my Fitbit with the original silicon type band, I've had no problems with skin discoloration. Support is stretched thin right now and I'm sure the email was their way to have you read the information about the care of the bands. I've notified a moderator to stop by to see if they can assist you. Please tell them more about your band type, too.

[Ambient60]

Same thing has happened to me.  Red patch that looks like a burn. Started wearing the watch on the other hand and it cleared up.  Changed back to other hand and it came back.

[Tyria123]

Thanks, it was the original band mulberry. It’s been a week and the discoloration is still there.

Tyria

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tyria123 @Ambient60. It's nice to see you around, @Odyssey13. I am sorry for the delayed response.

@Tyria123 @Ambient60 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing. Thank you for your efforts to resolve this, I totally understand how you are feeling and I am here to help. You can find our complete, dermatologist-reviewed instructions at https://www.fitbit.com/productcare. I've sent your cases to the Support team so they can get in touch with you and provide a solution. You will receive emails from them soon.

@Odyssey13 thank you for your support!

I'll be around if you have any additional questions. 

[Ambient60]

It doesn't matter anymore. My Versa will not sync with anything. I have
followed all the diagnostic steps for both android phone and Windows 10.

[Sisterp55]

I'm having the same problem with my versa lite my skin is very irritated, flaky, 

[LiliyaFitbit]

Hi @Ambient60, thank you for your reply. Welcome back to the Fitbit Community, @Sisterp55. 

@Ambient60 thank you for sharing that your Versa is not syncing with anything. I am sorry you are going through this situation. I am sure our Support team will do their best to help you, please keep an eye on your inbox. 

@Sisterp55 thank you for joining the thread and sharing that you're experiencing the same issue. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Pnkmom731]

take it off every once n awhile. When you shower, do dishes that kinda thing. I know they’re water proof but they also suggest taking them off for short periods of time. I started taking mine off while showering the patches went away 

[Tyria123]

Thanks, I’m not going to wear the watch anymore.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pnkmom731. Thank you for your reply, @Tyria123.

@Pnkmom731 thank you for joining the thread and sharing your experience. I appreciate your time and efforts to help other users. 

@Tyria123 thank you for your input. I could see that our Support team got in touch with you regarding this matter, please keep working with them.

I'll be around if you have any questions.  

[Tyria123]

Thank you

[KatKaty]

It could be an allergic reaction or a fungal disease. The best solution is to visit your doctor.

[Ambient60]

My Versa lite stopped working and the skin went back to normal.