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Versa Lite sleep, calories, active minutes and battery draining issues

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The last 2 nights my sleep has not tracked and my calories and active minutes are super high. 
my battery is also only lasting one day if that. 
I bought the Fitbit at the end of May 2019. 

what is going on? I’ve reset it multiple times and it hasn’t helped in the slightest.

 

 

Moderator edit: updated subject for clarity

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Hi @Crsm8, welcome to our Fitbit Community. I'm sorry to hear about the sleep, calories, active minutes and battery draining issues that your Versa Lite has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try a factory reset. To do so on your device, follow the steps below:

 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
  • Release the button briefly (for less than 2 seconds). 
  • Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch during the next 24 hours and see if it tracks your sleep, active minutes and calories properly.

 

Regarding the battery draining issue, please try the tips that are listed in this help article in order to improve the battery life of your watch.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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I’ve done all of the above and it’s just gotten worse. It’s stopped tracking my steps. Is freezing, screen will go black and stay black unless I put it on charge and then the screen will come on briefly. 

this is really frustrating as it’s only a year and a half old and it cost me $250. 
this is my 3rd Fitbit to just die a few months after the warranty has run out. I don’t think I’ll be purchasing another 

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