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Versa Lite steps and heart rate tracking issues

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‎05-05-2020 07:59 - last edited on ‎05-18-2020 05:18 by Fitbit Moderator

‎05-05-2020 07:59 - last edited on ‎05-18-2020 05:18 by Fitbit Moderator

Hi, my daughter's Versa Lite has stopped counting steps and the heart rate displayed is not changing. This has been happening for about a week. The device is about 8 months old.

 

Has this happened to anyone else and do you have any suggestions?

 

Thanks in advance!

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 05:14

‎05-18-2020 05:14

Hi @SunsetRunner, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your daughter's Versa Lite since it stopped tracking her steps and the heart rate readings won't change.

 

Please restart the Versa Lite as described in this help article. After this, have your daughter to monitor her watch and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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