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Versa Lite steps, heart rate and sleep tracking issues

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‎07-21-2020 15:14 - last edited on ‎07-28-2020 06:11 by Fitbit Moderator

‎07-21-2020 15:14 - last edited on ‎07-28-2020 06:11 by Fitbit Moderator

My versa lite not tracking steps heart rate sleep only time.. I updated yesterday.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2020 06:10

‎07-28-2020 06:10

Hi @dvryhof1, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it's not tracking steps, heart rate and sleep even though it's updated.

 

Please restart your Versa as described in this help article. After this, try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue.

 

Also, I'd like to share this help page which explains how your Fitbit device tracks your sleep data. Finally, monitor your watch and see if it tracks your steps, heart rate and sleep properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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