Versa Lite steps, heart rate, calories and distance tracking issues

[Charlottem1382]

My steps, heart rate, calories and distance isnt showing up on my versa lite.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Charlottem1382, welcome to our Fitbit Community. Regarding the steps, heart rate, calories and distance tracking issues that your Versa Lite has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your stats.

In case the heart rate tracking issue persists, follow the steps included in this article.

Finally, monitor your watch during the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.

[Charlottem1382]

Thank you, i will try it now😊

[JuanJoFitbit]

@Charlottem1382, thank you for taking the time to try the steps previously shared.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

See you around! 😀