Versa Lite still won't sync - 3.37.1

[MelissaVersaLit]

I updated to 3.37.1. It worked for a little while then my Fitbit quit syncing again. I keep having to set it up as a new device to get it to work. It's very frustrating!

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @MelissaVersaLit, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[MelissaVersaLit]

I have tried everything. My phone and the app are up to date. It worked
fine until the update that was a few days ago. Eventually it will stop
showing the correct time and my calls and texts don't show up.

[SunsetRunner]

Where is the Best Answer, or any answer, for this problem???

[Guy_]

Have you tried ?

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]

Then logout of Fitbit app and restart phone and watch.

If this doesn't help please mention type of phone.