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Versa Lite stopped counting HR & Steps, restarted, factory reset, now no connection

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I completed recent software update, previously tracker was working fine, but outdated.  HR had ???, steps "declined".  I'm on the most recent app on my android.  I restarted as per previous users threads guidance, no change.  I uninstalled and reinstalled the app on my phone.  It still reveals past week data, didnt clear.  I factory reset the tracker on the device.  Now the only message I get is to "Download the app".  I uninstalled the app again and reinstalled.  Sync's are logging from prior to the reset as well as past weeks data.  I cant even progress beyond the tracker download screen and have restarted several times to attempt to do so.

SOOO  Frustrated.  I have 3 FB trackers, none of them work as expected! 

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