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Versa Lite stopped displaying my icons and stats after charging it

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‎02-04-2022 12:23 - last edited on ‎02-05-2022 05:07 by Fitbit Moderator

‎02-04-2022 12:23 - last edited on ‎02-05-2022 05:07 by Fitbit Moderator

Hi, has anyone's Versa Lite done this after recharging? There are no colors on my watch face and no icons for the Exercise, Alarms, Relax, & Weather?

 

Moderator Edit: Clarified subject

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‎02-05-2022 05:15

‎02-05-2022 05:15

Hi there, @LisaColon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

On a side note, I've seen you tried contacting our Support Team via email, but the email you sent didn't go through properly. Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-05-2022 05:15

‎02-05-2022 05:15

Hi there, @LisaColon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

On a side note, I've seen you tried contacting our Support Team via email, but the email you sent didn't go through properly. Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-15-2022 11:09

In response to MarreFitbit

‎02-15-2022 11:09

Thanks so much for the information. For some strange reason (after charging
it when it was almost dead the next day) everything was back to normal.

The issue hasn't happened again.
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