help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped displaying sleep score.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2020 07:15

‎02-12-2020 07:15

I am new to Fitbit, I got the Versa Lite for Christmas and the sleep score was working fine.  Last week it stopped displaying and I have not been able to resolve this issue.  I have updated to the app to the latest version and still not working. Any suggestions?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎02-17-2020 12:26

‎02-17-2020 12:26

Welcome to the Fitbit Community, @thielbk718. I am sorry for the delayed response.

 

I am sorry to hear your sleep score is no longer displaying. Thank you for the details shared. I appreciate your troubleshooting efforts and would like to confirm if you see your sleep stages, because you must see sleep stages in order to see a sleep score. For more information, see What should I know about sleep stages?

 

If you see sleep stages but don’t see a sleep score, note that it may take a few minutes for your sleep score to appear. For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

 

Please keep me posted, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-17-2020 17:39

In response to LiliyaFitbit

‎02-17-2020 17:39

After trying multiple things I finally have the sleep score displaying once again.  I did have the sleep stages but lost the sleep score for 2-3 weeks.  I disabled the target sleep schedule, shut off the sleep insight and the bedtime reminder.  I also disconnected my device from my phone and resynched.  I am not sure which piece actually resolved the issue, but it seems to be working.
Best Answer

‎02-19-2020 16:36

In response to thielbk718

‎02-19-2020 16:36

Hi @thielbk718, thank you for your reply. I am sorry for the delayed response. 

 

I am glad to hear your sleep score is displaying now. Thank you for sharing the steps you tried to resolve this. I really appreciate your time and efforts. 

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Keep on visiting the forums! I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎05-16-2020 04:20

In response to LiliyaFitbit

‎05-16-2020 04:20

I have the Fitbit Versa lite. Each morning in order to get my sleep score I have to reboot my watch, re add it to my devise, delete my sleep schedule, insite and reminder. Then I have to turn all that back on. Then I have to delete my sleep log and add it back in. I shouldn’t have to do this each morning. Are they going to do an update to fix all of this?

Best Answer