Versa Lite stopped my tracking heart rate and sleep data

[Mariekey123]

My Versa Lite was working fine after the update although the battery started draining faster. I didn't put it on charge and the battery had gotten low (6%,,) while at the gym and for awhile, the screen stayed blank even after I pushed the button. At this time, I thought it died. After my workout, I turned my wrist and it came on! But only picked up half my workout. This point it's at 3%. It completely died by the time I got home. Placed it on the charger for over an hour, battery back to 100% but no green light! Hmm..then..I noticed it wasn't picking my heart rate. Nor the zone minutes. I did the restart first several times. No luck. Came to the community and did the steps for a factory reset ...TWICE!  Still no green light, no sleep data, heart rate. Just steps. Picked up 1 hours only of the 250 steps per hour after the first update. Now I'm lost. Had this fitbit since December 2019. Is there anything else I could do?!?!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Mariekey123 

Is it possible that you’ve accidentally turned off your heart rate. The screen is small so taping something accidentally can happen. In order to see your sleep data you need to have your heart rate turned on as well. So let’s double-check that you have Heart Rate turned “On”. On your Versa’s Lite’s home display, swipe form right to the left until you see “Settings” (gear icon) and tap it. Scroll down untill you see Heart Rate and make sure its enabled. If your heart rate is indeed on, try turning it of, sync your Versa Lite then turn it back on and sync again. 
😉 Let me know if this answered your heart rate issue. Keep me posted 

[Mariekey123]

Thank you for the encouragement but I did that as well and still nothing. 😮‍💨

[MarreFitbit]

Hi there, @Mariekey123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out and also following @SunsetRunner's tips and recommendations. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

Had exactly same issue this weekend. Been through all restart tips and spoke to customer help twice. Basically told there is nothing else they can do and warranty team just offer money off a new Fitbit. 

[Mariekey123]

Thank you. I will give them a call.