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Versa Lite stopped my walk exercise several times on its own

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‎04-21-2021 12:05 - last edited on ‎04-23-2021 07:38 by Fitbit Moderator

‎04-21-2021 12:05 - last edited on ‎04-23-2021 07:38 by Fitbit Moderator

When walking my 4 mi today my Versa Lite paused several times on its own beyond the half mi notifications with no warning, causing me to lose a quarter mi or more and over 2200 steps.  Any thoughts? It’s a little less than 2 yrs old.

 

 

Moderator Edit: Clarified subject

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‎04-23-2021 07:43 - edited ‎09-04-2023 05:46

‎04-23-2021 07:43 - edited ‎09-04-2023 05:46

Hi there, @MOON3084. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite.

To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Are you wearing your Versa Lite on your non-dominant hand? Is this occurring only when walking or any other exercises too?

While I wait for your response, I recommend to restart your Versa Lite. Then, test your watch to see if the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-23-2021 07:43 - edited ‎09-04-2023 05:46

‎04-23-2021 07:43 - edited ‎09-04-2023 05:46

Hi there, @MOON3084. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite.

To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Are you wearing your Versa Lite on your non-dominant hand? Is this occurring only when walking or any other exercises too?

While I wait for your response, I recommend to restart your Versa Lite. Then, test your watch to see if the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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