help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped properly working after updating my iPhone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2020 23:15 - last edited on ‎10-06-2020 09:33 by Fitbit Moderator

‎10-05-2020 23:15 - last edited on ‎10-06-2020 09:33 by Fitbit Moderator

Is anyone experiencing problems with the watch it was going fine last week then did an update on my iPhone and now it’s buggard.

any suggestions I have reset but my watch won’t recognise the phone very frustrating 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-06-2020 09:37 - edited ‎10-11-2023 03:51

‎10-06-2020 09:37 - edited ‎10-11-2023 03:51

Hi there @Spkey, welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not connecting to your iPhone after updating it, I understand why you're feeling frustrated. I'll be glad to help you.

It seems that your Versa Lite got mistakenly unpaired from your phone's Bluetooth settings and that's why it's not syncing neither connecting. To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?

If you continue to have syncing difficulties after pairing your watch again, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-06-2020 09:37 - edited ‎10-11-2023 03:51

‎10-06-2020 09:37 - edited ‎10-11-2023 03:51

Hi there @Spkey, welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not connecting to your iPhone after updating it, I understand why you're feeling frustrated. I'll be glad to help you.

It seems that your Versa Lite got mistakenly unpaired from your phone's Bluetooth settings and that's why it's not syncing neither connecting. To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?

If you continue to have syncing difficulties after pairing your watch again, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes