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Versa Lite stopped registering heart rate

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‎03-27-2020 19:08 - last edited on ‎04-10-2020 14:56 by Fitbit Moderator

‎03-27-2020 19:08 - last edited on ‎04-10-2020 14:56 by Fitbit Moderator

My versa light stopped registering on my watch screen?

thos happens after updating device!

 

Moderator edit: updated subject for clarity and label

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‎04-10-2020 14:50 - edited ‎04-10-2020 14:51

‎04-10-2020 14:50 - edited ‎04-10-2020 14:51

Hi @Malinche. Welcome! It's great to see a new face around and I'm sorry for the delay.

 

Thanks for letting us know about your Versa Lite. This shouldn't have happened and I got in touch with our Support team on your behalf but it seems you already have a case created with them. They've sent you an email with further instructions, so please follow their recommendations and reply back to them if you have any question about their resolution.

 

By the way, I’ve moved your post to the Versa Smartwatches board so we can keep our forums organized.

 

I hope to see you back on track soon!

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