help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped showing my data after the update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-15-2021 18:54 - last edited on ‎11-16-2021 12:52 by Fitbit Moderator

‎11-15-2021 18:54 - last edited on ‎11-16-2021 12:52 by Fitbit Moderator

I have a Versa Lite and just updated today to 3.5. Now my clock face isn't displaying any data--no steps, heart rate, etc. I have rebooted it several times. Any suggestions? Thanks in advance.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎11-15-2021 19:55

‎11-15-2021 19:55

Try a different clock face, preferably one 'by Fitbit'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎11-19-2021 06:12

In response to JohnnyRow

‎11-19-2021 06:12

Thank you. When I switched clock faces, I had to turn on permissions for it. So I went back to my old clock face, and sure enough, updating the software had turned all the permissions off. I appreciate your help.

Best Answer
0 Votes