Versa Lite stopped showing the body of the text message

[badred]

My Versa stopped displaying message text just the number of texts

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @badred, welcome to the Community Forums. 

If you are not seeing the body of the text message you received, I recommend trying the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a check mark next to "Preview Message" 

For more information, see: How do I get notifications from my phone on my Fitbit device?

Let me know how it goes. 

[badred]

Thanks for answering. I have a Samsung Galaxy and it doesn't have a "Preview Message" option. I was receiving texts until yesterday. It then changed to "1 message" instead of the body of the text.  I'm confused.

[MarreFitbit · Accepted solution]

Hi @badred, thanks for getting back and the details provided. 

Please confirm that you've tried the troubleshooting steps provided here: Why are notifications delayed or missing?

Which Samsung Galaxy do you have? Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If you continue having the same issue with your text messages, please send me a screenshot of your Notifications settings so I can further investigate. To do so:

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.