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Versa Lite stopped syncing and pairing to my phone

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‎03-12-2020 04:47 - last edited on ‎03-14-2020 05:37 by Fitbit Moderator

‎03-12-2020 04:47 - last edited on ‎03-14-2020 05:37 by Fitbit Moderator

My versa lite worked fine until I needed to turn off Bluetooth on my phone. Several days after I noticed that it stopped syncing. After going through all possible troubleshooting strategies, I disconnected it from the app. Now when I try to connect it back, I go through the 4-digits code step, but it won't finish connecting. It times out and nothing happens. Moreover, my Bluetooth finds but not able to pair. Please help! I've just bought it a month ago and need it to be eligible for insurance benefits.

 

 

Moderator edit: updated subject for clarity

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‎03-14-2020 05:37

‎03-14-2020 05:37

@VikaA, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the syncing issues that your Versa Lite is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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