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Versa Lite stopped syncing to my phone

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‎06-13-2020 02:44 - last edited on ‎06-21-2020 09:35 by Fitbit Moderator

‎06-13-2020 02:44 - last edited on ‎06-21-2020 09:35 by Fitbit Moderator

on Wednesday my versa lite started losing time but everything seemed to be working. Since then it has stopped syncing. I have tried numerous restarts with no joy. It appears that the fitbit has stopped sending a signal as my phone is not able to discover it via Bluetooth. Any thoughts?

 

Moderator Edit: Clarified subject

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‎06-21-2020 09:38 - edited ‎04-21-2024 11:23

‎06-21-2020 09:38 - edited ‎04-21-2024 11:23

Hi there @652565, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to solve the syncing difficulties you've been experiencing with your Versa Lite, I'll be glad to help you with this.

While reading your post, I was wondering if you've checked that your Versa Lite is still paired to your account? It seems that it's not and that's why you're getting those trouble. To check it out, tap the Today tab > your profile picture > your device image (see if your Versa is connected and when was the last time it synced). 

If your watch is no paired, please set it up again by following the steps at: How do I set up my Fitbit device?

In case you continue having syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-21-2020 09:38 - edited ‎04-21-2024 11:23

‎06-21-2020 09:38 - edited ‎04-21-2024 11:23

Hi there @652565, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to solve the syncing difficulties you've been experiencing with your Versa Lite, I'll be glad to help you with this.

While reading your post, I was wondering if you've checked that your Versa Lite is still paired to your account? It seems that it's not and that's why you're getting those trouble. To check it out, tap the Today tab > your profile picture > your device image (see if your Versa is connected and when was the last time it synced). 

If your watch is no paired, please set it up again by following the steps at: How do I set up my Fitbit device?

In case you continue having syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes