Versa Lite stopped syncing to my phone

[Addilynn1]

I have used same phone and versa for over a year. Today no connection. Tried everything.  Deactivated app, went to put back on and phone says not compatible.  

Any help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Addilynn1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa.

[Addilynn1]

Thanks for advice. I see that it says if you deactivate it you can not reinstall. So I'm screwed. Thanks for responding though.
Galaxy J7 Skypro.
I know it's older but it worked for over a year and my bad for deactivating.



Sent from my Samsung Galaxy smartphone.