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Versa Lite stopped syncing to my third-party apps

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‎11-24-2021 17:57 - last edited on ‎11-25-2021 04:09 by Fitbit Moderator

‎11-24-2021 17:57 - last edited on ‎11-25-2021 04:09 by Fitbit Moderator

Today my Versa Lite stopped syncing to my 3rd party apps. I know it is Fitbit because the device syncs to the phone but not to the other 2 apps that I was using it with. It also keeps telling me there are issues with different clock faces that I am using. I’ve tried different faces. Unlinked the device. Deleted all apps. Restarted phone. Added back apps, added back device, restarted device and it still no luck

 

Moderator Edit: Clarified subject

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‎11-25-2021 04:12 - edited ‎02-14-2024 06:34

‎11-25-2021 04:12 - edited ‎02-14-2024 06:34

Hi there, @Kimftbt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, I suggest taking a look at these help articles How do I connect my Fitbit account with another app? and How do I install and manage apps on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-25-2021 04:12 - edited ‎02-14-2024 06:34

‎11-25-2021 04:12 - edited ‎02-14-2024 06:34

Hi there, @Kimftbt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, I suggest taking a look at these help articles How do I connect my Fitbit account with another app? and How do I install and manage apps on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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