Versa Lite stopped syncing with my phone after the update

[t-square]

Since the latest app update the app cannot find the sync with my Versa Lite. Phone & watch syncing just dandy. The app can no longer coordinate with things. Have done all the suggested watch, phone & app things noted to get things to work together, no joy.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @t-square, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, I'd like to confirm that you've followed the steps provided here Why won't my Fitbit device sync? 

Keep me posted on the outcome. 

[t-square]

Running correct Android OS , using listed device, and have completed all troubleshooting activities without correction of issue. Phone and Fitbit bluetooth communication good. App isn't linking up anymore with it after update.

[MarreFitbit]

@t-square Thanks for the update. 

May I know the brand/model of the phone you're using and its OS? In the meantime, please try the following:

1. Remove your Versa Lite from your Fitbit account and phone's Bluetooth settings. 

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Set up your Versa Lite.

5. If there is no connection, restart your Versa Lite.

Looking forward to your response. 

[t-square]

Android v9 OS, Motorola G5S, After following the added things to try the app finds the Versa lite , but cannot complete connection to incorporate it. So still no joy. 

[MarreFitbit]

@t-square I appreciate you had followed the tips and recommendations provided above. I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since  due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. 

Have a nice day! 

[t-square]

The most recent app update at the end of last week corrected the problem. Thank you.

[MarreFitbit]

@t-square Awesome! I'm glad to hear you're back on track after updating your Fitbit app. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Salter77]

None on these things work. A member of the Twitter support team said that there is a problem with the App and that the team is looking for a resolution but won't say how long. Asked for a case number to get a replacement or upgraded one but told this wouldn't help as problem Fitbit end. 

The Fitbit Versa Lite refuses to sync when phone is connected to wi fi unless is in changing cradle. If not synced after 10 minutes it loses Bluetooth connection and have to spend 5-10 mins trying to pair it again. 

5 faulty Fitbits since 28th December 2018 so know all troubleshooting there is to do. 

Maybe before doing a roll-out should test it make sure all phones that are compatible have no issues