Versa Lite stopped tracking heart rate

[kristinbutler23]

My fitbit randomly stopped showing my heart rate, my calories, and the light on the back is no longer flashing. I have reset it, turned it on and off, redownloaded the app, and did the factory reset numerous times and it still is not working. I ordered my fitbit less than a year ago and don't understand why it has just stopped working. What do I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @kristinbutler23, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate tracking issues that your Versa Lite experienced, I appreciate the time 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.