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Versa Lite stopped tracking heart rate

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‎05-11-2020 08:12 - last edited on ‎08-06-2020 07:05 by Fitbit Moderator

‎05-11-2020 08:12 - last edited on ‎08-06-2020 07:05 by Fitbit Moderator

My versa lite stopped tracking my heart rate.  None of the sensors are lite up.  I've restarted it.  Charged it.  Turned heart rate tracking on and off several times.  I've synced it.  Any one have a suggestion?

 

 

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‎08-06-2020 07:04

‎08-06-2020 07:04

Hi @stacy12345, welcome to our Fitbit Community! Regarding the heart rate tracking issue that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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