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Versa Lite stopped tracking heart rate

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‎05-25-2020 01:14 - last edited on ‎05-27-2020 15:41 by

‎05-25-2020 01:14 - last edited on ‎05-27-2020 15:41 by

My Versa lite has stopped tracking my heart rate, I have restarted it five times as well as turned it completely off and back on. This started before I did the latest iOS update, it last worked on the 23rd of this month

 

 

Moderator edit: subject for clarity and label

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‎05-27-2020 15:37

‎05-27-2020 15:37

Welcome to the Fitbit Community, @Mikamuscle. I am sorry for the delayed response.

 

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

I am sorry to hear your Versa Lite stopped tracking your heart rate. Thanks for trying to resolve this, I appreciate the additional details, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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