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Versa Lite stopped tracking my heart rate and sleep data

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‎03-26-2021 06:28 - last edited on ‎03-27-2021 09:30 by Fitbit Moderator

‎03-26-2021 06:28 - last edited on ‎03-27-2021 09:30 by Fitbit Moderator

Hi,

7th March my Versa Lite suddenly stopped tracking my heart rate and sleep? I have done all the things in the help topics,shut it down,reboot,factory settings etc etc etc...and nothing!

I only got it in August last year...super frustrated as I mainly got it to track my sleep patterns...suggestions?

The wait times are so long in the support line.

 

 

Moderator Edit: Clarified subject

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