Versa Lite stopped tracking my heart rate and sleep data

[burtmaggy]

versa is not registering heart beat sleep score or exercise

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @burtmaggy. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

As a first approach, I suggest checking whether your Versa Lite is still paired to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If you found out that your watch is no longer paired, that would explain why it stopped tracking some of your data. Therefore, please set it up once again so it can start tracking your sleep, heart rate, and exercise data. 

Nevertheless, if the above doesn't describe your issue, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa Lite. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Hope this helps.