Versa Lite stopped tracking my heart rate

[SSSTHIRD]

My fitbit versa lite is no longer tracking my heart rate. The light on the back of the watch has stopped working as well. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SSSTHIRD. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa Lite. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[SSSTHIRD]

Hi!

I tried these steps and the problem is still the same. The heart rate lights are not even on. What should I do?

[MarreFitbit]

@SSSTHIRD I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.