Hi there, @Ada1143. Thanks for stopping by in the Fitbit Community Forums and already trying to troubleshoot the issue with your Versa Lite before reaching out. I will do my best to continue assisting you with this.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
- Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Versa Lite. To do so, from the Today tab, tap Devices > device image. Tap Sync Now.
- Next, switch it from Off to On and manually sync your Fitbit device once again.
- Once it's done, restart your watch once again.
- Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
In addition to that, I suggest taking a look at this help article Why don't I see sleep stages today?
I am suggesting to make sure that the heart rate is working fine as sleep stages and active zone minutes are based on your heart rate readings.
I will be around if you need further assistance.
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