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Versa Lite stopped tracking my steps and heart rate after the update

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‎11-24-2021 09:35 - last edited on ‎11-24-2021 09:40 by Fitbit Moderator

‎11-24-2021 09:35 - last edited on ‎11-24-2021 09:40 by Fitbit Moderator

I updated my fitbit yesterday and now it's not counting my steps or heart rate

 

Moderator Edit: Clarified subject

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‎11-24-2021 09:43 - edited ‎02-14-2024 06:35

‎11-24-2021 09:43 - edited ‎02-14-2024 06:35

Hi there, @Kellylasalle. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa Lite as suggested here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-24-2021 09:43 - edited ‎02-14-2024 06:35

‎11-24-2021 09:43 - edited ‎02-14-2024 06:35

Hi there, @Kellylasalle. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa Lite as suggested here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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