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Versa Lite stopped tracking my steps and sleep

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‎06-22-2020 18:33 - last edited on ‎06-24-2020 14:34 by Fitbit Moderator

‎06-22-2020 18:33 - last edited on ‎06-24-2020 14:34 by Fitbit Moderator

Hello - my Versa LIte seems to be acting up. two days ago I woke up to it completely dead when I had just charged it the day before.  Then, today, it has recorded zero steps for the day, and didn't record my sleep last night.  I did a reboot and it now appears to be recording steps.  My version is 38.70.8.0.  

 

anyone else have similar problems?  

 

Moderator Edit: Clarified subject

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‎06-24-2020 14:40 - edited ‎01-09-2024 09:33

‎06-24-2020 14:40 - edited ‎01-09-2024 09:33

Hello there @moseylou, thanks for stopping by and for the details provided in your post about your Versa Lite's recent behavior. I appreciate you've taken the time to troubleshoot it prior to posting here. 

I've seen that you contacted our Support Team just right after posting here and saw they helped you to get back on track. 

Please don't hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


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