Versa Lite stopped tracking sleep and heart rate

[Cassie3180]

So about a week or so my versa lite stopped tracking my sleep so I switch arms for it at night and it worked for a few nights but on Sunday night it stopped tracking both sleep and heart rate. I’ve restarted my Fitbit and it still won’t track sleep or heart rate. I did notice this morning that the heart rate sensor in the back isn’t flashing anymore. Do I need to get it replaced? Or do a hard reset?

Moderator edit: format

[JuanJoFitbit]

Hi @Cassie3180, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I would like to follow up on the sleep and heart rate tracking issues that your Versa Lite is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this article in order to fix the heart rate issue. Also, I'd like to share this help page, which explains how your Fitbit device tracks your sleep.

Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.