Versa Lite stopped tracking sleep

[allyvacha]

I’ve had my Versa Lite for a little over a week now and at first I was receiving great insights about my sleep after wearing it to bed. As of the past few nights, however, the watch has failed to track my sleep at all and reports nothing on neither the watch nor the app in regards to sleep. This issue seems to have coincided with the latest update, as it began the night after I updated. I have read dozens of threads dating back to 2018 in which people are complaining about this same issue. I have tried everything recommended in the threads as well as on the FitBit help page, with no luck. I also can’t seem to find any information anywhere stating that FitBit is working to resolve this problem. I’m very disappointed.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @allyvacha, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa Lite stopped tracking your sleep. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

In the meantime, try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid providing the same information.

Also, I'd like to share this help article which explains how your Fitbit device tracks sleep.

Keep me posted.

[Guildo]

My Sleep Score only worked for one night. There's loads of threads about this but there doesn't seem to be any acknowledgement and/or resolution. Mine's going back