help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped tracking steps, sleep, and heart rate and won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2020 18:38 - last edited on ‎03-10-2020 18:23 by

‎03-05-2020 18:38 - last edited on ‎03-10-2020 18:23 by

 I haven't had my Versa Lite for long, but it stopped tracking steps, sleep, and heart rate. I was still getting text and calendar notifications. I attempted a reboot. NOTHING. 

I tried all recommended steps through the app and the last recommendation was a factory rest. It's been 2 days..TWO DAYS and the update has barely made progress. I tried Bluetooth only, over WiFi, and it is now connected to my computer. NOTHING! Through some Googling, I learned factory reset was not recommended! What is going on? Now what do I do?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 18:30 - edited ‎03-10-2020 18:30

‎03-10-2020 18:30 - edited ‎03-10-2020 18:30

Welcome to the Fitbit Community, @Teacherk8. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Versa Lite stopped tracking your steps, sleep, heart rate and you're experiencing difficulties with updating your device. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes