Versa Lite stopped working after a factory reset

[ShanCard]

I’m so disappointed … I had purchased my Fitbit Versa Lite in August of 2020 and it hasn’t worked for the last while. It wasn’t keeping time. I’d sinc it to my phone/account and then it would just stop keeping time etc. i read a few posts and someone had suggested trying a factory reset. I had tried all other options and figured this would be like starting fresh. And now I can’t even get it to turn back on!!! Completely dead. I did the factory reset at 98% battery. Thought maybe that was why so I left it plugged in all night and nothing. I hold the button and nothing. Black. Dead. I’m so upset. This watch was a more affordable option for me and now it’s garbage. Anyone help? Fitbit can you help me???? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ShanCard. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from and how you must be feeling. 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

• Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

Once you manage to turn on your Versa Lite, please try the following:

• Remove your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[ShanCard]

Hi there. I have tried cleaning the device and using different USB ports and different outlets around my house. The device is still black. Can not turn it on 

[MarreFitbit]

@ShanCard I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.