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Versa Lite stopped working after factory reset

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‎03-05-2020 13:17 - last edited on ‎03-06-2020 12:34 by

‎03-05-2020 13:17 - last edited on ‎03-06-2020 12:34 by

My versa lite that i had for Xmas stopped working

 

The touch screen kept failing even after restarting it and changing to a fitbit clock face

 

I completed a factory reset as advised on these forums and now it wont download or link up and is basically dead

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎03-06-2020 12:34

‎03-06-2020 12:34

Welcome to the Fitbit Community, @Beckyfowkes.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa Lite. Thank you for providing the troubleshooting steps you tried already, I appreciate your time and efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide a solution.

 

Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-06-2020 21:36

In response to LiliyaFitbit

‎03-06-2020 21:36

I have responded to their emails as the factory reset has been done and the
reinstall however my fitbit still does not work

The touch screen stops working and its resarting itself every few minutes
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