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Versa Lite stopped working after getting wet

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‎03-12-2024 07:57 - last edited on ‎03-12-2024 08:23 by Fitbit Moderator

‎03-12-2024 07:57 - last edited on ‎03-12-2024 08:23 by Fitbit Moderator

Had Versa lite for 1 month… gone swimming a few times. Yesterday after swimming, Fitbit screen black, can’t charge it or do anything at all. Frustrating. Any suggestions 


Moderator Edit: Clarified subject

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‎03-12-2024 08:25

‎03-12-2024 08:25

Hi there, @Trish2628. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa Lite has stopped working after swimming with it. I understand why you're feeling frustrated. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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