Versa Lite stopped working after showering with it

[Keegan00]

Hi

I showed with my Fitbit Versa Lite, and dried it as the instructions said. 10 minutes later the watch turned off, and hasn't been working since. There is condensation by the sensors.

So it must be water damage.

I contacted support, but they cannot do anything.

Mg questions is, how can you advertise your watch as being water resistant, and in rhe meantime, u can't put it near water.

Rhis is false advertising.

Either remove your thing saying it is water resistant, or actually make it water resistant.

Say far away from any Fitbit watch, they are rubbish.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Keegan00. Welcome on board. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option, which is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. If you have any questions about the resolution of your case, feel free to contact our team back for a further explanation of the information you were provided or you can also check our warranty policies here.

Have a nice day.