Versa Lite stopped working after swimming and I'm having a hard time contacting Support

[Nicoabu]

The versa lite is advertised as water resistant, it apparently is not. I wanted to log swimming laps but the battery instantly drained. I've tried letting it dry out, then charging but it still isn't working. I contacted fitbit help and support, was told I would receive an email with my warranty information. I never did within the timeframe I was told. So I contacted fitbit help again and was somehow disconnected and unable to get through again. Whenever I try to access the contact us for support page through fitbit app regarding the fitbit versa lite, my form keeps getting redirected to the user dashboard. So I am not happy with fitbit. I have a premium membership that I pay for anually. Does anyone else have any suggestions on what to do next? I've tried drying it out in a bag of rice for days, then charging. Nothing is working and these trackers are really expensive. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Nicoabu. Welcome to the Community Forums.  We‘re taking your comments and sentiments in regards to our products and services into consideration. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

However, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa Lite. 

Thanks for your understanding. Have a good day. 

[Nicoabu]

Thank you very much for the information. 

[MarreFitbit]

@Nicoabu Anytime! 🙂

Have a good day. 

[Nicoabu]

I still haven't heard from the support team and it has been a few weeks. Is it possible to cancel my premium membership? I think I'm going to look at other smartwatch brand options with a better water resistance. 

[Nicoabu]

I prepaid for the annual membership