Versa Lite stopped working after swimming

[Jess0423]

I went swimming and now my screen won’t work. I try to charge it but it won’t work and I can hear the vibration of notifications but nothing on the screen. help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Jess0423, welcome to the Community Forums. I'm sorry to hear that your Versa Lite stopped working after swimming, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

I'd recommend restarting your watch by following these steps: How do I restart my Fitbit device?

If the restart doesn't work, please let's move on to the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I've moved your post to Other Versa Smartwatches for organization purposes.

[Jess0423]

Hello, so I tried everything you said I should do. Is there anyways I can send it out and have someone look at it? I miss using my Fitbit 😢😩

Sent from my iPhone

[MarreFitbit]

Hi there @Jess0423, thanks for getting back. Thanks for confirming that you've tried what I recommended above, I understand how you must be feeling at this point.

I've seen that you got in touch with our Support Team after posting here and they helped you with this issue. If you have any questions about the resolution of your case, please feel free to let our team know.

Have a nice day!