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Versa Lite stopped working after swimming

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‎06-28-2020 02:00 - last edited on ‎06-29-2020 07:14 by Fitbit Moderator

‎06-28-2020 02:00 - last edited on ‎06-29-2020 07:14 by Fitbit Moderator

My Versa Lite stopped working after being in the lake. This is the 1st time I have worn it in the lake as I forgot to remove it.  I never shower in it and other then sweating working out, it never gets wet.  I attempted to charge it and the fitbit icon appeared but then back to a black screens and now the green sensor on the back is not flashing either.  Very disappointed as I have never worn my watch in water, fearing this would happen

 

 

Moderator Edit: Clarified subject

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‎06-29-2020 07:18 - edited ‎03-17-2024 12:54

‎06-29-2020 07:18 - edited ‎03-17-2024 12:54

Hi there @sllyons, welcome to the Community Forums. I'm sorry to hear that your Versa Lite stopped working after getting wet, I understand where you're coming from. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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‎06-30-2020 07:05

In response to MarreFitbit

‎06-30-2020 07:05

Hi,

 

I am having the exact same problem. I got my Fitbit 6 months ago and wore it swimming once last week and it has stopped working. I usually always take it off and forgot one time now it is unresponsive. Can you please let me know how to fix this issue? Many thanks

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‎09-10-2020 09:55

In response to PamGal89

‎09-10-2020 09:55

Hi,

 

..same problem. I received my Fitbit as a gift in January...have never worn it in the shower or to swim. Have recently gone back to lap swimming and wore it today and it has stopped working. I usually always take it off but knew it was advertised as swimproof for laps and tracking swim workouts. I was only on the surface of the pool. Can you please advise as to next steps?  Thanks, Susan 

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