Versa Lite stopped working after swimming

[Debskroaks]

My versa just stopped working - jumped into the pool and since then nothing - there was no indication of any water - not cracked at all

this is my second Fitbit very frustrated and peeved - absolutely no support.

did the self help in trying to restart - nothing

tried holding in button to force restart - no go

plugged into laptop to try restart - no change 

Moderator Edit: Clarified subject

[Guy_]

Hi @Debskroaks -  waterproofing is poor after a time.

Check the back windows with a magnifying glass for condensation. If found allow the watch to dry in a warm place for a week on it's single button side. Don't try to charge it until dry, stop if it gets hot. It may come back but it could have any sorts of problems if it does. obviously it can't get wet again.

[MarreFitbit]

Hi there, @Debskroaks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they're now helping you to solve this issue. Please stay tuned to your inbox for updates on your case!