help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped working after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-11-2022 13:11 - last edited on ‎04-18-2022 06:32 by Fitbit Moderator

‎04-11-2022 13:11 - last edited on ‎04-18-2022 06:32 by Fitbit Moderator

Hi,

I went to pool with my Versa Lite and the screen just went black at one point. When I went home I saw there is moisture inside the sensor. I read I should leave it in dried rice for one day, I did, but the moisture is still there. The device is unresponsive. 

I tried to reach customer service but there was "page not available" error each time.

What should I do?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎04-18-2022 06:34 - edited ‎12-26-2023 04:31

‎04-18-2022 06:34 - edited ‎12-26-2023 04:31

Hi there, @Betofskis. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If you're still having difficulties to chat with our Support Team, the best way to get help for this problem is give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-19-2022 00:37

‎04-19-2022 00:37

I have had this problem twice. The first time I had a replacement as my fitbit was still under warranty. The same thing happened this week to me and now I've been offered 30% off on my next device as mine is no longer under warranty 

Best Answer
0 Votes