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Versa Lite stopped working after swimming

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‎04-16-2022 00:12 - last edited on ‎04-16-2022 07:18 by Fitbit Moderator

‎04-16-2022 00:12 - last edited on ‎04-16-2022 07:18 by Fitbit Moderator

My watch is water proof and I went for a 10 minute swim and then 10 minutes later it won't turn on

 

Moderator Edit: Clarified subject

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‎04-16-2022 07:20 - edited ‎12-31-2023 08:50

‎04-16-2022 07:20 - edited ‎12-31-2023 08:50

Hi there, @Grootman. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your watch by following these steps How do I restart my Fitbit device?

If the restart doesn't work, let's move forward with the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-16-2022 07:20 - edited ‎12-31-2023 08:50

‎04-16-2022 07:20 - edited ‎12-31-2023 08:50

Hi there, @Grootman. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your watch by following these steps How do I restart my Fitbit device?

If the restart doesn't work, let's move forward with the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes