help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stopped working after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2022 18:12 - last edited on ‎04-25-2022 13:34 by Fitbit Moderator

‎04-24-2022 18:12 - last edited on ‎04-25-2022 13:34 by Fitbit Moderator

My Fitbit Versa 2 won’t turn on after 1 minute of swimming! Not happy! 

It’s been over an hour and it won’t restart. It immediately went black as soon as I got in the water. 

 

Not cool. I have read the other comments and highly recommend NOT swimming with it.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-25-2022 13:36 - edited ‎02-20-2024 03:21

‎04-25-2022 13:36 - edited ‎02-20-2024 03:21

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand why you're not feeling happy. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-28-2022 14:22

In response to MarreFitbit

‎04-28-2022 14:22

Well sadly there was no fixing my Versa 2. And the extra 2 year warranty I paid for expired this past January. I ended up buying a Luxe. A bit annoyed. My Versa 2 only lasted two years 4 months all because I got in the pool with it for literally a minute.

If you look at all the other topics regarding this, my story is similar to a ton of peoples. 

It cannot handle water!  Bottom line. 

 

The best advice I can give is don’t take the risk  of getting your Fitbit wet. Fitbit wins! I lose more money! 

Best Answer