Versa Lite stopped working after the update

[Redwood3]

So, after updating my Lite a while ago and just recently after doing all the troubleshooting advice, my watch wont work properly. The display wont turn on when rotating my wrist.  The heart rate monitor isn't working. The other night the O2 part kept the red sensor on and killed my watch batter and now the it wont hold a charge longer than a couple hours. There is no water damage or anything like that, but now it's just a digital watch that does nothing else. I wish I hadn't done the update. Also, my wife's Versa 2 is also having some similar issues with battery life and motion on display. If this is the trend, then we may go with another brand. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Redwood3. Welcome to the Community Forums. Thanks for the details provided about the issues with your and your wife's Fitbit devices. We‘re taking your comments and sentiments in regards to our products into consideration.

As a first approach, make sure you both don't have Screen Waken turned off on your Fitbit devices. To do so, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon and look for the Screen Wake. For more information, see How do I navigate my Fitbit device? 

As for the heart rate, please try the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Regarding the battery issues, please take a look at these two help articles Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging? 

[Redwood3]

I've done all this and it didn't work.

[MarreFitbit]

@Redwood3 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.