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Versa Lite stopped working after the update

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‎05-29-2022 05:19 - last edited on ‎05-30-2022 07:33 by Fitbit Moderator

‎05-29-2022 05:19 - last edited on ‎05-30-2022 07:33 by Fitbit Moderator

My Versa lite is no longer working after the latest update. Any suggestions?

 

Moderator Edit: Clarified subject

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‎05-29-2022 05:50 - edited ‎05-29-2022 05:51

‎05-29-2022 05:50 - edited ‎05-29-2022 05:51

Mine would not work after update. Customer service called and device now working but apps which were connected are all missing and unable to add back. Guess I’ll make another call to fix this later too

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‎05-30-2022 07:36 - edited ‎11-20-2023 13:19

In response to karenwood828

‎05-30-2022 07:36 - edited ‎11-20-2023 13:19

Hi there, @Kirralee @karenwood828. Welcome to the Community Forums and sharing the details about the issues with your Fitbit devices. I've seen our Support Team has already assisted you both with your concerns. If you still need help with anything, please feel free to reach out to our team for further assistance. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎05-30-2022 13:40 - edited ‎05-30-2022 13:41

In response to MarreFitbit

‎05-30-2022 13:40 - edited ‎05-30-2022 13:41

@MarreFitbit The person I chatted with was unable to help and said someone else would be in contact on the email address I gave them, but I have not heard from them. 

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‎05-31-2022 05:13 - edited ‎11-15-2023 06:16

In response to Kirralee

‎05-31-2022 05:13 - edited ‎11-15-2023 06:16

@Kirralee Thanks for the update! Please check your spam and/or junk folders as our Support Team sent you an email 2 days ago in efforts to help you solve your issue. 

See you around. 

Maria | Community Moderator, Fitbit


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