Versa Lite stopped working after wearing it in the pool

[Micheledc]

I wore my fitbit versa lite in the pool for 15 min today and it went dead. No way to restart. Help

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Micheledc.

I am sorry to hear your Versa Lite stopped working after you wore it in the pool. I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend trying the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

I'll be around if you have any questions. 

[Olivia-CatLady]

I’m also having this problem but I don’t know how to report it. I still have a warranty on it (bought just a few months ago). I went in the pool with it and the left button of my versa wouldn’t work at all . The screen was still working but not the button, so I put it in a bag of rice and it’s been a few days and it’s only gotten worse, because now the screen is black. It seems to still be tracking my steps and heart rate but I can’t use the screen at all 😞

[Micheledc]

It will not restart

[LiliyaFitbit]

Welcome to the Fitbit Community, @Olivia-CatLady. Thank you for your reply, @Micheledc.

@Micheledc I am sorry to hear your device won't restart, thank you for your efforts. Since there is an existing case with our Support team for the issue with your device, please keep an eye on your inbox, someone will contact you soon. 

@Olivia-CatLady Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I totally understand how you are feeling, I appreciate your efforts to resolve it and providing the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You should be getting a reply soon. 

Let me know if you have any questions.

[Micheledc]

I wore mine in the pool for only 15 minutes. Screen went black. We put it in rice and no improvement. Water was still dripping out 1 day later. 

[LiliyaFitbit]

Thank you for your reply, @Micheledc.

Thank you for sharing the details of the issue with your watch. I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts.

Let me know if you have any questions.