Versa Lite stopped working and it's out of warranty

[BobbeJo]

Ugh so frustrating. My versa lite won’t sync won’t show notifications or anything. They offered me 35% off since it’s out of warranty. Do they even sell versa lite anymore? Or what would anyone suggest I get instead?

Moderator edit: updated subject for clarity. 

[Guy_]

Don't give up on your watch for a simple problem.

Try removing the Bluetooth entry on your phone, and logout of the Fitbit App.

Shutdown the watch and restart the phone.

With no other Bluetooth phones or watch on other than the lite and your phone

Login to the App, start a refresh with a pull down and then go to the home screen on the phone without closing the App.

You should receive a sync pop up. Click on it and wait for the watch to be registered.

[BobbeJo]

Hi! Thanks for the tips but I’ve already tried them all😣. 



Sent from myMail for iOS

[Guy_]

Is your Lite working, and just sync not working?

What other things have you tried?

[MarreFitbit · Accepted solution]

Hi there, @BobbeJo. Welcome to the Community Forums. Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. We‘re taking into consideration your comments and sentiments in regards to our products and services. @Guy_ Thanks for all your help!

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. If you have any further questions regarding which Fitbit devices we still sell and how you can apply your 35%, please feel free to contact our team back so they can continue assisting you. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.