Versa Lite stopped working and it's out of warranty

[JanelleJ_]

My Versa Lite is 1.5 years old, a couple weeks ago the steps and heart rate monitor stopped working.

A few days ago the battery died very quickly and now it won’t charge or turn back on at all. It’s just stone dead. 
I contacted customer support and got a run around, they said it’s very abnormal for this to happen and the devices usually last much longer. Customer support said the warranty office was not open yet so they couldn’t transfer me via phone but would follow up via email to discuss replacement.

Minutes after I got off the call I received an email from warranty stating they wouldn’t replace a device beyond 1 year. The best they could do was a 35% discount on the purchase of a new device (still at least $200 for a product that didn’t last).
I am very disappointed, I’ve been a Fitbit customer for 10 years and always had a good experience with customer service in the past- they seemed to stand behind their products and replace them when faulty. They should replace or offer a more substantial discount for a product that only lasts 18 months. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JanelleJ_. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions regarding the outcome of your case, please feel free to get in touch with our team again so they can continue assisting you.